Frequently Asked Questions

How long will it take to receive my order?

Any order received before noon EST is usually shipped that day. Orders placed after noon go out the next day. The shipping time will depend on where you are and which of our warehouses sent your order. Which will depend on the product. As orders are shipped the tracking information is added to your order and you should get an email with a link to track your package including estimated delivery. Our Free Shipping offer is sent via UPS or Fed Ex or USPS depending on the product, whichever is most cost effective for us, not the fastest. If you need your item sooner, we also offer other Fed Ex expedited shipping methods at additional cost, so it’s available for emergencies. If it’s not showing you a method with a time frame you want, give us a call and we can work it out. We regret we cannot send orders via Free Shipping to Hawaii, Alaska or internationally.

I’m not in Florida or California, so why does the shopping cart charge me tax?

The Cart page automatically shows tax.  But when you continue to Checkout and enter your zip code, it will then remove the tax after it knows where you are. We do however charge sales tax in Florida (our home base) or California.

I’m trying to check out but it doesn’t seem to be completing. But I know my card info is correct. How do I check out?

If you clicked ‘Place Order’ and it didn’t churn on your order for about 20 seconds and come back with an Order number, then the order hasn’t gone through. There are two situations we typicallycome across:

Nine times out of ten the problem with checkout is that the billing street and zip code don’t match where the bank sends your credit card statements. Even if you are 110% sure of your billing address, please take a moment to consisder what else it might be.  This will be a ‘Gateway Decline’.  Entering the correct information and hitting Place Order again will make the order go through.

Sometimes there is nothing wrong with your card info, you have entered the billing address, the number and expiration correctly. But occasionally our gateway gets a ‘Processor Decline’ from the bank issuing your credit card. This a response to our card processor saying that they sent the transaction to your bank, but the issuing bank for your card declined it. This could be because the amount is outside a red flag setting, or you don’t make frequent online purchases, or you just got anew card and haven’t activated ye, or are ate the limit, etc.  You will need to call the number on the back of the card and ask them to approve this transaction. Most likely you will need to speak to the fraud department as they are usually who has set the restriction.  Once they do, you can hit Place Order again and it will go through. Try to do this before the order times out or you’ll have to enter it again. The cart will last longer than your card info. That expires and disappears from the page after a few moments, for your protection.

If you have any issues at all checking out, don’t hesitate to call us at 772-444-2280.  Someone very friendly will answer (during business hours) and have it resolved in about 2 minutes.

Other less frequent questions…

These are not frequent but have been asked before, perhaps the answers can help someone..

Do you make a LiFePo4 charger that will charge / discharge and balance a 48v 20ah 60A LiFePo4 battery? My battery has a 3 pin female XLR connector.

I would suggest using a Delta Q Battery Charger or an Optimate Battery Charger which we offer both… Depending on the usage and how fast you will need to recharge the battery will be a consideration and determine which charger is best suited for your application. The brand of Lithium battery is also important because Delta Q chargers are programmed specifically for the batteries they are intended to charge and Delta Q technologies has a long list of pre-determined algorithms in place for specific batteries. In the case of lithium batteries alot of them have not been around long enough for Delta Q to develop one for them. feel free to reach out to us should you have any further questions.

Dear Batterypete, I am interested in the item: 48 Volt Golf Cart Battery Charger Delta Q QuiQ 48v 18 Amp Battery Charger. I am looking for a lithium charger with a max charge voltage of 61.2v for a LiFePo4 17s 75ah pack. Can this charger be programmed with an algorithm to match? Thanks – khawley22

The Delta Q Battery Charger has the capabilities to charge Lithium Battery Chemistry. But we will need to know the specifics of the battery to reach out to Delta Q to see if they have a pre-determined or previously created Algorithm for that specific battery or if they can recommend another algorithm that will charge the batteries effectively with out issue. We will need to know the Brand/Manufacturer of battery, battery voltage, and Ah rating at 20hr rate. Curious to know how many batteries do you have tied together to create the battery pack and what is the combined voltage? 48v?